I'm Joseph, a Cybersecurity Analyst who has extensive experience being a Franchise Operations Manager for a Tim Hortons Franchisee.

As a cybersecurity analyst, I understand the importance of protecting sensitive information and ensuring the safety of digital systems. My previous role as a Franchise Operations Manager for a Tim Hortons Franchisee has given me valuable experience in managing teams and maintaining efficient operations. I bring a unique combination of skills and expertise to help businesses establish and maintain a strong and secure online presence.

Resume / CV
Portfolio

Resume / CV

  • Profile

    Dedicated and experienced leader with a passion for collaboration and data-driven decision making. Thrives in a rapidly evolving workplace and possesses the adaptability, attention to detail, and optimistic attitude required for a Cybersecurity Analyst. Currently studying towards the CompTIA Security+ Exam.

  • Skills

    Python - SQL - Linux Line-Command - Seucirty Mindset - SIEM Tools - Frameworks and Controls (NIST CSF and CIA Triad Model) - Packet Sniffers - Detail Oriented - Collaborative - Bilingual (English and French)

  • Experience - Franchise Operations Manager, Tim Hortons; Kikrland, QC - 2018 to Present

    As the head of operations for a Tim Hortons franchise, I am entrusted wit comprehensive management responsibilities on behalf of the owner. My duties span all aspects of store operations, with the exception to payroll.

    • Adhered to operational standards, demonstrating sound judgement and decision making while following a playbook

    • Performed security assessments, ensuring compliance with Tim Hortons standards regarding physical building security, camera monitoring, and employee PII, demonstrating a security mindset

    • Enhanced Speed of Service through targeted initiatives and real time analytics, improving sales and customer satisfaction

    • Demonstrated problem solving in high pressure situations, ensuring seamless operations, reflecting the composure required for the role

    • Provided critical problem-solving support for owners, addressing both equipment issues and interpersonal conflicts

    • Efficiently managed time to ensure the completion of all tasks, both store-wide and managerial

  • Accomplishments

    • Lifted a 2.3 million dollar store to a 2.8 million dollar store - showcasing financial acumen and ability to see trends

    • Weathered through COVID-19 - managing procedures and labor shortages, reflecting resilience and adaptability when faced with uncertainty

    • Winner of the 2022 Platinum Award - Top 3% performing stores in the country, exemplifying a commitment to excellence and a high standard of service

  • Education

    Google Career Certificate in Cybersecurity - August 2023 to October 2023

    Mount Allison University, Sackville, NB - Environmental Science and Aviation, 2010-2012